FREQUENTLY ASKED QUESTIONS

How can I place an order?

Please send me an email at juliesartisanbakery@gmail.com or private message me on facebook for order inquiries. Please be sure to order your cookies early. My calendar fills up quickly. I can only accept a set number of orders each week. Your order is not considered “placed” until you have received an official invoice from me and have paid in full.  All custom orders will include a $20 non-refundable booking fee that will be credited towards your final order total. 

 

What if I need to cancel my order? 

Cancellations will be accepted no later than 72 hours prior to your pickup date and will be subject to a $20 non-refundable booking fee. Any remaining amount paid will be refunded to you. No refunds will be given for cancellations requested less than 72 hours prior to your pickup date as production has likely started.

 
How much advance notice do you need?

Two weeks lead time is usually the minimum notice required to place an order. In some cases I may be able to accept an order on shorter notice depending on availability in my schedule as well as supplies required in order to complete the order. If I am already booked for your event date, it's possible that I can complete your order for an earlier date. Please refer to the section below regarding "how long will my cookies stay fresh" if you would like to consider picking up your order in advance of your event date.
 
Please note that each cookie is made over a several day period: one day for mixing, cutting, and baking. One day for decorating, and a third day for additional details (if needed) and dry time (at least 8 hours, possibly more during humid weather). I try to bake as close to your delivery date as possible. Cookies are heat sealed in cellophane bags to preserve their freshness and protect their details. Sealed cookies will stay fresh for up to two weeks when stored at room temperature. 

 

What size will my cookies be?

Cookies are rolled to 1/4 inch thickness and will generally be between 3-4 inches in size depending on the shape. Larger sized cookies are available at an extra cost. Please note, all measurements are approximate and measured from the largest parts of the cookie cutters. The cookies expand a bit after baking so they may be slightly larger than the initial measurement. 
 

How much do the cookies cost?
*Generally regular sized cookies (3-4 inches) are priced at $2.50-$3.50 each. Large sized cookies (up to 5 inches) are priced at $3.50-$4.50 each. Some designs or shapes may cost more based on the level of detail and/or difficulty required. A customized quote will be provided when your specific order has been submitted. 

 

A pricing sheet will be provided upon order inquiry. Please contact me for a detailed quote based on your requested designs. I require a minimum order of 2 dozen cookies for custom orders. In some cases, smaller pre-made cookie sets will be available for purchase, usually around holidays.  
 

*Prices are subject to change at any time.
 

Do you charge taxes on your products?

Because my products aren’t sold individually for immediate consumption, I do not need to collect Wisconsin sales tax. 
 
Can I get a discount on large orders?

I do not offer discounts on large orders. All custom cookies are hand mixed, rolled, cut, and decorated to order. The process is completed over several days and is a labor of love. A single set of a dozen cookies can take up to 8 hours to complete and larger orders take much longer to make.

Can I get a refund if I am unhappy with my order?

All sales on custom cookies and cakes are final. ​Due to the tedious, handcrafted nature of these products, I am unable to provide refunds or exchanges on custom orders unless I have made a mistake on the prior agreed upon design details. If you are unhappy with your product, please contact me and every effort will be made to resolve the issue. Please note that flavor and texture is subjective. Refunds or exchanges requested due to flavor or texture after orders have been accepted and picked up will not be honored.

 

Do you deliver or ship? 

Cookies and cakes are available for pick up at my location in West Bend, by appointment only. I do not deliver. I can only sell directly to consumers in Wisconsin, therefore shipping is not available. 

 

What happens if I can't make it to my pickup appointment? 

If you are going to be more than 15 minutes late to your scheduled pickup, please notify me in advance. In some cases I am able to stay open until you arrive, otherwise I may ask you to make alternate arrangements for pickup either on another day or time, or if you have payed for your order in full, porch pickup is available when weather permits. If you are more than 15 minutes late to your scheduled pickup time and do not make an attempt to contact me in advance, a late fee will be added to your order. See "Late Pickup Fees" below.

**Late Pickup Fees Policy** I value and respect your time as a customer and in return I appreciate customers being respectful of my time as well. A late fee of $10.00 will be charged for any order not picked up within 15 minutes of your scheduled pickup appointment time, unless you have contacted me in advance, and prior arrangements have been made. I will not accommodate same day pickups later than one hour of your scheduled pickup time unless prior notice has been given. 
 
Do you make cookies and cakes for individuals with food allergies/sensitivities?

At this time I do not accept orders for special dietary needs. My products contain ​Wheat, Milk, ​and​ Egg ingredients.​ Some products may also contain Peanuts, Tree Nuts, and Soy. Additionally, these products are baked in a kitchen that uses peanuts and tree nuts as ingredients for other recipes and uses shared equipment for making these products.  Some of the ingredients used for decorating are prepared and packaged using machines that may come into contact with ​Wheat/Gluten, Eggs, Dairy or Dairy Products, Peanuts, Tree Nuts, ​and​ Soy. 

 

A list of ingredients will be provided on a label secured to the outside of the box on every order. It is your responsibility to inform your guests with allergy concerns if you plan to serve the cookies without the original packaging. 
 

Where are you located/Do you have a retail location?

I am a Cottage Food Bakery operating under the regulations as stated under the Wisconsin Cottage Food Law (as revised by the Circuit Court Judge’s ruling on October 2, 2017.) These products are made in a private home not subject to state licensing or inspection. I bake and sell these products from my home. I do not have a retail location.
 
How long will my cookies stay fresh?

Sugar cookies have a relatively long shelf life. They stay fresh for up to two weeks when kept in the heat sealed cellophane bags, or in an airtight container at room temperature. Cookies should be kept out of direct sunlight and should not be refrigerated. The sunlight can affect the icing colors moisture from refrigeration can damage the icing. 
 
Cookies can be frozen for longer storage. Place individually sealed cookies in an airtight freezer zip bag or tupperware container and freeze. When thawing, leave the cookies in the storage container and allow to come to room temperature before removing from the bags. Condensation will appear on cold cookies and can damage the icing if they are taken out of the bags before they have come to room temperature.  

 

How should I store my cake or cupcakes?
Refrigeration of your cake and cupcakes is recommended if you are not planning to serve them on the day of pickup. My buttercream frostings are made with all butter so it will become less stable as it sits out at room temperature, especially on warmer days. Refrigerating the cake helps to maintain the decoration and colors of the design. Cakes and cupcakes should be taken out of the refrigerator 1-2 hours prior to serving (3-4 hours for larger cakes) to allow to come to room temperature for best taste and texture. If you do not wish to refrigerate your cake and/or cupcakes, they can safely remain at a cool room temperature for up to 3 days.


 

ADDRESS

West Bend, WI

53095

HOURS*

Tue - Fri: 10am-3pm

​​Sat: 10am - 1pm

*By appointment only

CONTACT
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